Kerala's Innovative technology solutions provider MERP Systems has signed an agreement with Muscat-headquartered integrated telecommunication services leader Omantel to drive digital transformation initiatives across its various departments and subsidiaries by leveraging AI tools from Microsoft.
The strategic framework agreement marks a significant milestone in the collaboration between 1996-founded Omantel and MERP Systems that functions at Infopark Cherthala. The aim is enhanced focus on operational efficiencies, improved customer service and developing new digital products in tune with the evolving needs of consumers and businesses in Oman.
The partnership focuses on digital innovation, using AI to improve data analysis, cloud computing and customer service. It will turn paper documents and digitized documents into searchable, organized data sets improving information reporting. This solution will greatly enhance the efficiency of organizations that depend heavily on forms and paperwork to conduct their business.
Omantel CEO, Shaikh Talal al Maamari said his company is dedicated to transforming Sultanate of Oman into a digitally connected economy. "Collaborating with MERP Systems and utilizing Microsoft's AI technology will accelerate our journey towards digital excellence," he noted.
The agreement will also enhance and modernize the human resource management system with AI, including an AI Avatar tool that interviews and ranks job candidates quickly, thus making employee on-boarding faster. The focus will also be on developing an AI-enhanced digital store that recommends products tailored to customer preferences. This leading-edge future-store will feature dynamic avatars that let customers virtually try on and feel the apparel. Such developments are set to happen in Infopark Cherthala, too, in a big way.
Further, the partnership will boost internet connectivity by improving Omantel's digital network, which will provide faster and more advanced services to businesses and customers. Additionally, it includes programmes to train local Omani professionals in advanced AI technology skills.
Microsoft Country Head Shaikh Saif Al Hosni termed the agreement as 'an incredibly important milestone' for his company to help transform business and application systems transformation at Omantel using our AI technology stack. "MERP Systems is a leading partner of choice to accomplish this important goal," he added.
MERP Systems CEO Prem Nair said the collaboration with Omantel aligns with his company's vision to lead through innovation. "By harnessing the capabilities of Microsoft AI, we are setting new benchmarks in technological advancement and digital services," he pointed out.
"MERP Systems Executive Director Sabu Madhavakurup said the agreement with Omantel who leads the Oman Government's 2040 Vision, will bring more AI use cases to the India Centre of Excellence, resulting in the creation of more AI-based job opportunities at the Infopark's Cherthala campus. "It will be a great step helping MERP to sign more contracts with other Omani organizations," he added. |
